LEGAL

DATA

SHOP

 

Hey there!

Before we get into the official legal talk, here’s the simple version:

I respect your privacy. I only ask for the information needed to run this website,
send your orders, provide subscription content, and keep you updated if you choose
to receive news. I don’t sell your data, and I protect it carefully.
Now, here’s the formal version for your peace of mind:

Privacy Policy

Domain: www.karcocha.com

Brand / Artist: Karcocha

Legal Holder: Karcocha (NIF/CIF: Z0122992Q)

Address: Avenida de la Catalana, 08930 Sant Adrià de Besòs, Barcelona

General Contact: karcocha@karcocha.com

Shop Contact: shop@karcocha.com

1. Introduction

This Privacy Policy explains how personal data is collected, used, and protected when using
www.karcocha.com (“the Website”), including purchases, subscriptions, newsletter registrations,
and general browsing.

2. Data Controller

The data controller responsible for the Website is Karcocha (NIF/CIF: Z0122992Q),
located at the address above.

3. Data We Collect

We may collect the following categories of data:

  • Identification information: name, surname, address, phone number, email.
  • Order information: billing details, shipping details, payment confirmation.
  • Payment data: handled exclusively by payment processors (PayPal, Stripe, Visa, Mastercard, Apple Pay, Google Pay, AMEX, Discover, Afterpay, Affirm).
  • Subscription data: login details, subscription status, video access logs.
  • Newsletter data: email address and consent.
  • Technical data: cookies, IP address, device information, analytics.

4. Purpose of Data Processing

Your data is processed for:

  • Managing orders, payments, shipping, and customer support.
  • Providing access to subscription-based video content.
  • Sending newsletters (only if you opt in).
  • Website optimization, security, and analytics.
  • Legal and fiscal compliance under Spanish law (e.g., VAT obligations).

5. Legal Basis

Processing is based on:

  • Performance of a contract (orders, subscriptions).
  • User consent (newsletter, cookies).
  • Legitimate interest (website security, analytics).
  • Legal obligations (accounting, VAT compliance in Spain).

6. Data Sharing

Data may be shared with:

  • SEUR S.A. for order fulfillment & shipping.
  • Secure payment processors (listed above).
  • Service providers (hosting, analytics, security).
  • Public authorities when legally required.

We never sell personal data.

7. International Transfers

Some services may be located outside the EU; when applicable, transfers follow GDPR rules
(adequacy decisions, SCCs, or certified providers).

8. Data Retention

  • Orders: 6–10 years (legal/tax obligations).
  • Subscriptions: active period + 12 months.
  • Newsletters: until user unsubscribes.
  • Analytics & cookies: per cookie policy.

9. Your Rights

You may exercise:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction
  • Right to portability
  • Right to object
  • Right to withdraw consent
  • Right to lodge a complaint with the Spanish Data Protection Agency (AEPD)

Contact: karcocha@karcocha.com

10. Security

We apply technical and organizational measures to protect data. No system is 100% risk-free,
but we follow industry standards.

11. Changes

This policy may be updated; the latest version is always on the Website.

Cookies Policy

Hey there!

Cookies help this website work smoothly — like remembering your cart, login, or video preferences.
Some are essential, others are optional. Now here’s the official version:

1. What Are Cookies?

Cookies are small files stored on your device to improve browsing, remember preferences,
or analyze usage.

2. Types of Cookies Used

  • Essential cookies: required for navigation, checkout, login.
  • Preferences cookies: save language or settings.
  • Analytics cookies: measure traffic (e.g., Google Analytics).
  • Advertising cookies: used only if ads are implemented (AdSense or similar).

3. Consent

Upon first visit, users may accept or reject non-essential cookies via the banner.

4. Managing Cookies

Browsers allow blocking or deleting cookies at any time.

Terms & Conditions

Hey there again!

This part explains how the website works officially — from browsing to buying to subscribing.
It’s the legal framework that keeps everything fair and transparent.

1. Website Ownership

The website www.karcocha.com is owned by Karcocha (NIF/CIF: Z0122992Q).

2. Purpose

The website includes:

  • Artist portfolio & biography
  • Online store
  • Subscription video platform
  • Newsletters
  • Future advertising space
  • Entertainment & communication services

3. User Responsibilities

Users agree to:

  • Provide accurate information
  • Not misuse the website
  • Respect intellectual property
  • Use purchased content for personal use only

4. Availability

Website may experience maintenance or interruptions.

5. Intellectual Property

All content — videos, images, texts, designs — belongs to Karcocha unless stated otherwise.

Hey there!

Everything you see here — the videos, the art, the photos, the merch designs, the character,
the stories, the magic — it all comes from many years of passion, travel, adventures,
creativity and street joy. So please treat it with love and respect.

All content on www.karcocha.com is protected by copyright and belongs to Karcocha.

That means:

  • You can enjoy it, share the website links, show it to friends…
  • But you can’t download, re-upload, sell, edit, or use my work without permission.
  • Exclusive video content is ONLY for subscribers — please keep it that way.

 

If you ever want to use something officially — for press, events, TV, projects — just write to me:
📧 karcocha@karcocha.com

I’m always open to collaborations and good ideas.

Thanks for being respectful, amigo.
It keeps the art alive and unique, and the community beautiful.

Online Store Policy

Welcome to Karcocha shop!

When you buy something from the Karcocha merch shop, SEUR S.A. handles the production and shipping. Here’s how it works officially:

Online Store Policy

1. Fulfillment

All merchandise is produced and packed by a real person behind the scenes and then forwarded to SEUR S.A. SPAIN for the logistic part.

2. Prices

Prices include VAT for Spain. Shipping calculated at checkout.

3. Payments

Accepted methods:

  • PayPal
  • Stripe
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • AMEX
  • Discover
  • Afterpay
  • Affirm

4. Shipping

SEUR S.A. ships to most countries. Delivery times vary by region and product.

5. SEUR Responsibility

SEUR manages:

  • Shipping
  • Tracking

Order Procedure (KARCOCHA STYLE)

Welcome dear customer!

Here’s what happens after you place an order:

  • You place your order — ¡gracias!
  • Our team receives it instantly and starts preparing your package, since we always try to have stock available.
  • Quality check before the show — they make sure everything looks perfecto.
  • Packaging & shipping — your goodies are prepared and handed over to SEUR for shipment.
  • Tracking number arrives in your email.
  • Delivery — ring ring! Your package arrives.
  • If something’s wrong, email shop@karcocha.com and we’ll fix it.

Returns & Refunds Policy

Welcome to this policy!

I want you to be happy with your order. Here’s how returns work officially:

Returns & Refunds

1. Eligibility

Returns accepted if:

  • Item is defective
  • Wrong item shipped
  • Print error
  • Damaged in transit

As our policies state, we cannot accept returns for wrong size/color choice unless defective.

2. Procedure

Whatever the problem might be, just contact us contact at shop@karcocha.com with a description and photos of the issue. We will get back as soon as possible to give you an answer.

3. Refunds

Approved refunds are issued to the original payment method.

In the event of a return, the buyer is responsible for all return shipping costs.

Subscriptions Policy

Hi!

Thanks for supporting the channel! Here’s how subscriptions work:

Subscription Terms

1. Monthly Payment

Recurring monthly fee provides access to exclusive videos.

2. Cancellation

Users may cancel anytime; access continues until the end of the billing cycle.

3. No Refunds

Partial-month refunds are not provided.

4. Account Security

Users must keep login details confidential.

Legal Notice

Legal Notice

Owner: Karcocha

NIF/CIF: Z0122992Q

Address: Avenida de la Catalana, 08930 Sant Adrià de Besòs, Barcelona

Email: karcocha@karcocha.com

Shop Email: shop@karcocha.com